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Policies
Payment Policy
Choose to pay with Visa, MasterCard or PayPal through our secure online checkout system. We do not store your credit card information. Northwest Wigglers has partnered with Authorize.net to offer you a safe and secure checkout experience. You can also choose to pay by PayPal. You do not need to open a Paypal account to pay by Paypal. Any major credit card will do. After navigating through our shop you will be sent to the Paypal website to securely finish the checkout process. It’s quick and simple.
If you prefer to pay by phone, we do accept Visa and MasterCard. Just give us a call and we will be happy to assist you.
Shipping Methods
We normally ship our worms via USPS 2-3 Day Priority Shipping. Worm bins and other products are shipped UPS and Fed Ex Ground to the Continental US.
Worm Orders Deadline
Worm orders received and paid for by Friday Midnight will be shipped the following Monday or Tuesday.
***IF YOU ARE ALSO ORDERING A WORM BIN, PLEASE NOTE: Worm Bins are shipped immediately upon receipt of payment. Worms will be scheduled to be shipped after the Worm Bin in order to ensure that worms are delivered after their home (worm bin). Please remember that worms are shipped on Mondays and Tuesdays unless there’s a holiday.
Worms Delivery
Our policy is to guarantee live delivery of all our worms. Please contact us within 3 hours of delivery if there is a problem with your order. We cannot give replacements or refunds after the 3 hour period. After delivery you must be responsible for the care of the worms. Feel free to contact us if you have any questions about how to care for your worms once they have been received.
For the Live Guarantee to be valid, the worms have to be signed for and accepted on the first delivery attempt. Please make sure that someone is at your address to receive the delivery. If nobody will be available to accept the worms, just let me know when you are ordering to write, “HOLD AT POST OFFICE FOR CUSTOMER PICKUP” on the outside of your box. We will then guarantee the worms for 24 hours at the Post Office, allowing you plenty of time to pick up your worms.
Failure to accept the worms on the first delivery, or failure to pick up the worms within 24 hours at the post office will void the Live Arrival Guarantee.
We will consider that the worms have been delivered alive unless we are notified within 3 hours of the time that the carrier scans or enters them in as delivered. Please do not dispose of the worms or the original package until you contact us. Do not refuse the delivery.